Practice Information


Safety Precautions

General Information

Safety Precautions


Pre-screening

Consent

Shielded & Vulnerable Patients

Non-shielded & Non-vulnerable Patients

Remote Consultations

Precautions to Keep You Safe in the Clinic

Pre-Screening

Please cancel if you exhibit the symptoms of a high temperature, new or continuous cough, new loss of taste or small or if you think you might have been exposed.

There is a Pre-Screening Form on your reminder email that needs to be completed by all patients visiting the clinic.

  • This needs to be done 24 hours prior to your appointment.
  • It is to check that you have not had any symptoms of Covid 19 or been in contact with anyone who has in the proceeding 14 days.
  • There is a question about whether you are in the shielded or vulnerable patient groups (see below)
  • A question about consent (see below)
  • If you are not able to fill this in online we will call you the day before your appointment

Consent

While we are taking every precaution to limit your exposure to coronavirus, we cannot guarantee that there is no risk as a result of attending our clinic for treatment.

We will request and record your consent to accepting the risk in the online form attached to your reminder email and that will be added to your notes. If you do not receive reminder emails we will call you 24 hours before your appointment.

The government has continued social distancing but as this is not possible in the clinic setting if you feel the condition for which you are consulting us is non-essential or you do not wish to accept the risk please re-arrange your appointment or contact us to find out more about what we are doing to ensure the clinic is safe.  (the protocol document runs to very many pages!!)

Shielded and Vulnerable Patients

Shielded patients received a letter on or around the 23rd March telling them to self isolate.  We are currently not seeing patients in this group face to face unless cleared by the GP.  However we are still able to offer you a remote teleheath consultation by phone or video.  (See below)
Vulnerable patients include those who are pregnant, over 70, have a health condition, weakened or compromised immune system or are diabetic.  We are currently unable to see you in person without triaging your case by phone or video first.

The best way forward is to book a free 10 minute consultation for more information or triage, Alternatively please email us for more information.  hello@osteopathyforall.co.uk

Non Shielded or Non Vulnerable Patients

You are currently able to book as normal but please fill in the pre-assessment questionnaire in you reminder email 24 hours before each appointment.

Remote Consultations

For patients who need triaging we will initially conduct your appointment remotely via phone or secure video call. We will take your history and do a visual examination if on a video call. We will then formulate a  working diagnosis and will advise you on posture/ergonomics/exercise and self-care as appropriate. This format has been demonstrated with good result!. However, if after this we still feel we need to see you and it keeps you from needing further medical attention from your GP we will make arrangements to for you to come to the clinic. The advantage of the pre-triage is you will be in the clinic for less time too.

Remote telehealth consultations are available to anyone.

Precautions to Keep You Safe in the Clinic

  • At your appointment time please wait in the car park until we indicate that the previous patient has left.
  • We will have a card in the clinic window; when it shows RED please wait outside and when it is GREEN you may come in
  • Please use the alcohol based hand gel upon arrival.
  • If you have a mask please feel free to bring it. If not we can provide one.
  • We are using paper barriers and  diligently dis-infecting all contact points in the clinic between each patient.
  • Osteopaths will be wearing the designated PPE and following the latest infection control procedures
  • All practitioners are regularly washing their hands and monitoring/protecting their own, and their family’s health.
  • We have re-arranged reception and please don’t bring any unnecessary things or people!!! with you to your appointment.

If you would like any further information about any aspects of your appointment please let us know.

General Information


Consultation Information

Consultation Fees

Payment

Toilets

Parking

Disabled Access

Our Front Door


Consultation Information

  • During you consultation we will need to ask you questions about your current and past health conditions to build a picture of what is contributing to your symptoms.
  • We need to know about any medication you are taking.
  • We may need you to remove some clothing so we can examine the affected area and we may need to examine areas away from the problem too.
  • Loose comfortable clothing is also recommended.
  • We will always let you know what we are going to do and you can stop treatment at any point.
  • You may bring a chaperone but during the current pandemic please only bring someone if absolutely necessary.

Consultation Fees

  • 10 minute phone consultation: Free
  • 30 minute phone consultation: £25.00 (if this needs to converted into a clinic consultation you will only be charged the top up)
  • 30 minute video consultation:   £25.00
  • Clinic Consultation; Adult:         £50.00

If you work for the NHS please let us know.

Payment

If you book online you can also now pay online at the time of booking which means you don’t need to handle cash or cards.

We also accept:

  • correct cash
  • Contactless payment by Google or Apple Pay.
  • Card payments: we are disinfecting the card machine after each use or we can make it contactless by creating 2 payments
  • BACS

Toilets

There are toilets available on site. You need a key to access them. They are shared with the other businesses on site so we are unable to guarantee the infection control measures being used at present.

Parking

We have onsite parking.

Disabled Access

We have disabled access.

Our Front Door

Our front door is to the left of the practice window when you are facing it. It is the brown door underneath the holistic veterinary medical centre sign. Come through the outer brown door and turn right immediately up the corridor.